Crisis Management

Crisis Management planning emphasizes the timely coordinated response to an organization’s catastrophic event to minimize damage to profits, reputation, or the ability to continue operations. While Business Continuity Management or Disaster Recovery Planning deals with the activities necessary to recover the business to its pre-incident state, Crisis Management planning concentrates on an organization’s immediate response during the critical first hours after an incident as well as ongoing operations during recovery. Having sound Crisis Management plans are critical to ensuring that an organization knows how to properly handle the media, law enforcement, and associate issues that could harm the company’s reputation if handled poorly.

Crisis Management services offered by Continuity First include:

• Assessment of Crisis Management Program
• Development and implementation of Crisis Management Program
• Development and implementation of a Crisis Communication process including executive media training
• Education of executive management
• Establishment of Oversight and Governance organizations
• Organization and execution of exercises that validate the Crisis Management policies, procedures, and plans
• Development of formal responses to internal and external Crisis Management Program audit requests
• Development of metrics models
• Development of ongoing program oversight processes, procedures, and improvement initiatives

Business Continuity/COOP · Disaster Recovery · Privacy and Security